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BullHousser&Tupper – law firm in the iGaming industry

Bull, Housser & Tupper LLP is a Canadian law firm with more than 100 lawyers practicing in all aspects of business law. With our proven track record and status as one of the largest premier firms in British Columbia, we offer our clients the breadth and depth of experience that comes with being a leader in the Canadian legal industry. Founded in 1890, we are highly respected for the key role we have played in the development of British Columbia. Our close working relationships throughout Canada and the world allow us to craft the right solutions in a global context. We understand our clients and their businesses and are committed to providing excellent legal advice. We take a creative approach to helping clients achieve their business objectives, we are conscious of budgets, and we adhere to our Client Service Policy in every client relationship.

Client Service Policy     
When you choose a law firm, your minimum expectation is talented, experienced lawyers who are accomplished in their area of practice. At Bull, Housser & Tupper, we believe, however, that the success of any relationship between client and law firm depends on more than sound technical skills. It is also based on the firm’s ability to deliver excellent service.

It is our attention to client service that sets us apart. Our client relationships are a priority. We build our client relationships by understanding our clients’ businesses and continually striving to enhance the value we bring to our work. We achieve that value for our clients by focusing on more than controlling cost. We work with them to determine the priority of the issues that arise so that resources are allocated strategically to where they have the most effect.

Bull, Housser & Tupper has developed a Client Service Policy in order to ensure our clients get the best service possible when dealing with us. Our Policy is set out below in order to give you a better idea of the policies and principles that will govern our provision of legal services to you.

Our Client Service Policy

Accessibility & Responsiveness
Billing Practices
Understanding Your Expectations
Proactive and Strategic Advice
Reporting Practices
Client Service Teams
Technology
Client Education Programs
Client Feedback Programs
A Law Firm That’s Run Like A Business
Accessibility & Responsiveness

Each lawyer at Bull, Housser & Tupper provides up to date information on his or her voice-mail on that lawyer’s availability to return your call. We will return your phone calls promptly, generally within two hours unless your lawyer’s voice-mail indicates otherwise. If your lawyer is unable to return your call as indicated, another firm professional will return the call, find out what you need and let you know exactly when your lawyer will call you back. We will respond to your requests with a sense of urgency at all times. E-mails will be returned promptly unless otherwise indicated by an “Out of Office” message.

Billing Practices

If you ask for a cost estimate at the beginning of a project, our lawyers will do their best to deliver a realistic one. You are entitled to, and will receive in writing, updates that detail ongoing costs and disbursements. We want you to be satisfied that you are receiving value that is commensurate with the cost of the service provided. Our billing practice is to match the skills – and value – of the right person to the tasks at hand for every stage of the file. For instance, if a paralegal can ably handle a task, you’ll be billed at the paralegal’s rate. If a senior lawyer can perform the work at a higher rate but in less time and cost overall, we will recommend that senior lawyer to you. Above all else, we think fees should be addressed early, up-front and to mutual agreement. We don’t believe in surprises.

Understanding Your Expectations

At the beginning of every file, your lawyer will try to learn as much as possible about your needs and expected outcomes. Then, when you’ve agreed to proceed, he or she will develop a realistic timetable to help you achieve your goal.

Proactive and Strategic Advice

Our clients tell us that they value advice that reflects an understanding of the client’s business objectives. Our clients’ problems will be top of mind to our lawyers and we will be proactive in bringing our strategic thinking to bear on your problems.

Reporting Practices

Our experience is that when our clients are given timely and informative status reports, we achieve better results for them. So, all of Bull, Housser & Tupper’s lawyers will commit to a reporting regimen with you at the outset of an assignment. Some clients prefer weekly updates, some monthly, and some at milestone points in the case. However often you prefer reports, our lawyers are pleased to comply.

Client Service Teams

During the planning stages of a major case or transaction, we will present a team of lawyers, paralegals and staff that matches the complexity of your case and your working style. Once you’ve approved that team, we’ll go to work for you. One lawyer will be assigned as your contact person within the firm and will be responsible for your overall legal and client service needs.

Technology

Productivity equals time. Time equals money. That’s why Bull, Housser & Tupper is committed to using the latest productivity and communication tools available and providing support and training on the use of these tools. We operate at the leading edge of information technology and have extensive investments in the latest file management, legal research, billing, administration and scheduling systems available. Additionally, robust backup systems allow the firm to provide these services reliably 24 hours a day, 7 days a week. Access to these systems is available world-wide via various processes, and Extranet Systems allow for clients to access (and update if required) information from anywhere in the world.

Client Education Programs

We believe in practising preventative law first. This is why Bull, Housser & Tupper produces industry-specific newsletters and regularly hosts and sponsors seminars on new or changing areas of the law. Designed to raise clients’ overall awareness of issues which are likely to affect them and their organizations, these legal updates and seminars cover current topics and provide tips and suggested methods of preventing legal problems before they occur. Many of our seminars are offered free of charge to clients; for a fee, we will conduct in-house training programs tailored to your company’s operations and the needs of your staff.

Client Feedback Programs

This is a concept that all other business organizations understand and emphasize. How are we doing? What can we do to serve you better? What services will you need in the future so we can plan for them now? Questions like these are the ones we will ask you to answer on a regular basis. It is important for us to know how we are doing and how we can best serve your needs.

A Law Firm That’s Run Like a Business

In a business climate where you are being forced to think harder and work harder, you have a right to expect the same from us. We recognize that it’s our job to work your way – not the other way around – and to manage our time and resources the way you manage yours.
 
Contact:
3000 Royal Centre
PO Box 11130
1055 West Georgia Street
Vancouver, British Columbia
Canada, V6E 3R3

Phone:
Fax:
Toll Free: 604.687.6575
604.641.4949
1.866.687.6575 (North America Only)

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BullHousser&Tupper – law firm in the iGaming industry
Posted Thursday, December 2nd, 2010

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