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GoResponse – customer service to the iGaming industry

Starting with 4 staff in 2003, we now employ around 90 people, in both full and part-time capacities in Kent.
We offer flexible working hours – right around the clock. So our business helps local people find employment to suit their hours.

94% of staff agree that they are ‘proud to work for GoResponse’

81% agree that they have ‘a sense of belonging to the organisation’

Our average staff member has been with the company for over 26 months.
Staff turnover is less than 5% per annum in an industry where 20% is common.

Customer focus
100% of customers in a recent survey expressed satisfaction with the courtesy/friendliness of our Client Services team
93% agree that we represent good value for money
81% of customers would recommend us
Only 4.8% of customer losses were a result of perceived service issues.

In March 2009 Plimsoll (‘leading experts in the field of Industry Analysis’) published an analysis of the Top 50 companies in our sector. We were:
Ranked fastest growing in terms of sales growth
Classed as Best Trading Partner in the telephone answering sector

Delivering back to the community
Support for local business
We try and support local businesses as a priority with any supply requirements that the business needs.
Mark Kirby (MD) has personally appeared on several Locate in Kent press campaigns (including the successful ‘Hotspot’ poster campaign) to promote the cost benefits of Kent as a business location.

In 2010, GoResponise proudly sponsored the Swale Business of the Year Awards, an award that GoRespionse proudly won the previous year.

In order to reduce its carbon footprint, we have recently signed up to the Liftshare car sharing scheme, predicting a saving more than five car journeys every working day.

We are also members of Cyclescheme – the leading provider of tax-free bikes for the Government’s Cycle to Work initiative – and the company provides both storage and showering facilities for staff using bicycles to travel to and from work. Currently 10% of the workforce have taken advantage of the scheme.

The company handles most written communications by email and uses a paperless email invoicing system and fax-to-email number to further reduce paper usage. We also provide paper recycling bins for all departments.

Support for good causes
We provide support to several local charities. Our nominated Charity of the Year is Kent Air Ambulance, for whom we raised more than £500 last year, through a range of activities, including special dress code days and individual staff sponsorship events.

The company also aims to support national charities that staff are already involved with, and to manage collective fundraising activities for Comic Relief and Breast Cancer Care, Demelza House and the Kent-based Miles of Smiles.

Turnover in 2010 will be in the region of £2.1 million.
Turnover in 2009 was £1.75 million

Sales: 0800 043 0443
Client Services: 0870 777 0277

Fax: 0870 762 0981

Email: info@goresponse.co.uk

1062 Cornforth Drive
Kent Science Park

Useful Information

GoResponse – customer service to the iGaming industry

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