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Senactive – solutions for corporations in the iGaming industry

Take Intelligent Service Automation to New Levels with UC4 Professional Services and Support

From jump-starting your implementation plans, to training, to addressing your customer care needs, the Intelligent Service Automation experts at UC4 will ensure your success. We’re here to work together with you to help you get the most out of your UC4 software.

Our services include:

Consulting
Our proven, repeatable implementation methodologies deliver rapid results—from replacement of legacy systems to new application deployments and integration of multi-vendor application processes. We’ll get you up and running, on time.

Ready to start your Intelligent Service Automation project?  Bring in a UC4 consulting team to help. Applying their deep expertise, UC4 consultants will get your solutions deployed in short order, helping you rapidly achieve your business goals.

Our consultants offer on-site support to help you quickly integrate UC4 solutions into your entire enterprise, including legacy systems and third-party tools. Long-term, short-term, or overnight—no job is too big or too small. And it’s our aim to not only get you up and running quickly, but also transfer our knowledge to your staff, so you can move forward on your own.

Our consulting services include:

Proof of Concept
Give UC4 a test run before making a final decision. In just a few days, you’ll learn to install, test, and evaluate the product first-hand. Plus our team of consultants will remain available for the duration of the trial period to answer any questions and help you determine all the ways that intelligent service automation can help you.
Implementation Services
Streamline implementation and ensure a successful launch, so you can start realizing the benefits of workload automation as quickly as possible.
Auditing and Re-Engineering
Continue to improve the stability, efficiency, and transparency of your daily processing with regular audits and optimizations. You’ll experience increased productivity and decreased IT costs as a result.
Version Updates
Experience a seamless upgrade to the latest version of our software with the help of our consultants. You’ll gain immediate access to the latest features and functionality.
Conversions
Let our team of expert consultants transition all your processes from your legacy job scheduling technology to UC4. We’ll manage the entire process, ensuring that even the most complex processes will run smoothly throughout the process.

Customer Support
UC4’s 24x7x365 support centers give you access to our trained support engineers—anytime, anywhere. With multiple levels of support available, you can choose the level of support that best meets your needs.

UC4 goes above and beyond to ensure you get the answers you need, when you need them. Your satisfaction is our top priority, and we’ll work to resolve your issues as soon as possible. We maintain two regional support centers—one in the U.S. and one in Europe.

95% of our customers would buy UC4 again!
UC4 Customer Survey, December 2008

As a UC4 customer, you can use the UC4 Support Zone to find everything you need to make sure you’re using our solutions to their fullest potential. You’ll also find information about the latest UC4 product developments, including sneak previews , announcements about exclusive customer events, and more.

Multiple levels of support are available to meet your needs:

Standard support: Available during the support center’s business hours in your region. 24x7x365 support is available on a billable basis, with guaranteed response times for each priority level. Free access to UC4’s web knowledge base is available 24×7.
Extended support: Includes standard support, plus 24x7x365 access and guaranteed response times for Priority 1 and 2 requests.
Premium support: Includes standard and extended support, plus a designated senior support advocate, regular reports and reviews of trouble tickets, and the ability to take Priority 3 and 4 issues to our other support centers during local business hours for faster resolution.
Want to learn more?  Contact us to learn how we can meet your Intelligent Service Automation needs.

Access the UC4 Support Zone
Are you a UC4 customer and having trouble logging in? Please click here and fill in the request form or send an email to support@uc4.com. We’ll get back to you right away!

Training
Our training courses can help you improve your ROI as your technology and business evolve. Training is available at your site or in UC4 training centers, in both the U.S. and Europe

Headquarters
Inkustraße 1-7, Staircase 5
Klosterneuburg A-3400
Austria
    
Contact:
Phone:   +43 1 890 15850
Fax:   +43 1 890 1585131890158515
Website:  www.senactive.com
Email:  intime@senactive.com
 
Upper Management: 
Mr. Christian Plaichner DI (FH), Chief Executive Officer
Sales: 
Mr. Kurt Beichl M.Sc, Head of Sales
Marketing:
Mr. Peter Kuhnberger Mag., Head of Marketing
Other: 
Mr. Szabolcs Rozsnyai Mag. DI, Head of Consulting
Dr. Josef Schiefer, Technical Director
 
Germany Representative Office
Waldhofer Straße 102
Heidelbert D-69123
Germany
   
 
Contact:
Phone:   +49 622 182 5630
Fax:   +49 622 182 5631
Website:  www.senactive.com

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Senactive – solutions for corporations in the iGaming industry

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